Refund policy

Return Window:

We have a 30-day return policy, which means you have 30 days of the purchase date to request a return. 

Return Conditions:

Items must be unused, undamaged, and in their original packaging to be eligible for a refund. Personalized or custom-engraved items are not returnable.  

How to Initiate Return:

To start a return, you can contact us at  kupptuptumblersandmore@gmail.com and please provide your order number and a description of the reason for your return. Return address will be provided after return has been confirmed via email.

Shipping and Refunds:

You are responsible for return shipping costs for non-defective returns. Once we receive and inspect your return, a refund will be processed to your original payment method within 10 business days. Original shipping charges will not be refunded. 

Damage and Defective Items:

If your product arrives damaged or defective, please contact us within 5 business days of receipt to kupptuptumblersandmore@gmail.com.. Provide clear photos of the damaged item and packaging. We will arrange for a replacement or a full refund at no additional cost.  

You can always contact us for any return question at kupptuptumblersandmore@gmail.com.